• What if goods arrive damaged during shipping?
• Laser engraving vs. screen printing for logo customization — what's the difference?
• What is the source of your wood materials? Is it sustainable?
• How do I purchase samples? What is the lead time?
• What international certifications do you hold besides FDA and EU SUPD?
• What are the storage conditions and shelf life?
• Are your wooden utensils heat resistant? Oven or microwave safe?
• Do you offer custom colors or dyed cutlery?
• How do your wooden utensils perform in wet or oily food environments?
• What applications are your wooden utensils suitable for?
• What is the difference between your Birchwood cutlery and Bamboo cutlery?
• How do I handle customs clearance? Do you ship DDP (Delivered Duty Paid)?
• Do you use any adhesives, glues, or binders in the production process?
• Are your products compliant with the EU Single-Use Plastics Directive (SUPD)?
• Do you offer different sizes ? (Lightweight vs. Heavyweight)?
• Are the wooden knives sharp enough to cut steak or chicken?
• Can you provide assistance with designing my logo for laser engraving?
• What is your defect rate policy? What happens if we receive damaged goods?
• How does the cost of wooden cutlery compare to plastic or CPLA (bioplastic) cutlery?
• What are the standard lead times for production and shipping?
• Are these suitable for ice cream, or oven use?
• What is the shelf life of disposable wooden cutlery? How should I store it?
• How do you ensure the cutlery is strong enough and doesn't splinter?
• Can I customize the packaging? (e.g., Individual wrapping, printed napkins)
• What is your Minimum Order Quantity (MOQ)? Can I order a small sample first?
• What certifications do you hold for food safety and export compliance?
• Do your wooden utensils leave a "woody" taste in the food?
• Are your wooden forks, knives, and spoons compostable and biodegradable?
• What type of wood is used in your disposable cutlery?