We provide shipping insurance. Please inspect your shipment upon arrival and report any damage within 48 hours, along with supporting photos or videos. Depending on the extent of the damage, we will offer a replacement, refund, or discount to make it right..
Laser engraving: best for simple patterns, logos or text, highly durable, no ink or chemicals used. Screen printing: better for multi-color, detailed logos, lower MOQ. If you're unsure which fits your order, feel free to contact us and we'll recommend the best option for your design and volume.
Our wood comes from FSC-certified sustainable plantations, primarily bircha nd bamboo. Production follows sustainable development principles and supports circular forestry.
Paid sample service: 5-7 working days. Bulk orders: 2-4 weeks lead time, depending on quantity and production schedule.
Certifications include FDA (USA), LFGB (Germany), JFSL (Japan), and ISO 22000 food safety management system. Market-specific certifications can be arranged.
Store in a dry, ventilated environment, away from direct sunlight and moisture. Shelf life is 2-3 years under proper storage. FIFO inventory management is recommended.
Yes. We provide dyed wooden cutlery using food-grade dyes, customizable to your brand colors (MOQ required).
Our wooden cutlery is food-grade treated with good moisture and oil resistance. It doesn't soften or deform easily in hot soups, fried foods, or sauces — suitable for all takeout and dine-in scenarios.
Greenwood wooden cutlery is suitable for restaurant takeout, camping, weddings, corporate events, cafes, school cafeterias, cold chain delivery, and more. We offer different thicknesses and sizes to match different needs.
Birchwood (our product): Smoother texture, naturally splinter-resistant, lighter color (cleaner/whiter), and tasteless.Bamboo: Stronger, more expensive.Birchwood is universally considered the economic choice for food service due to its balance of quality and cost.
Our standard terms are FOB (Free On Board) main China port. Most of our wholesale clients prefer to use their own freight forwarder. However, for clients new to importing, we can recommend trusted shipping partners who offer DDP (Delivered Duty Paid) service to your door in the US, UK, or EU, covering all freight, duties, and taxes in one invoice.
No glue, no binders, no melamine. Our production relies solely on mechanical pressure and high heat to fuse the wood fibers together. The cutlery is a single piece of molded wood fiber. This ensures the final product is BPA-free and chemical-free.
Yes, 100% compliant. Our products are made of unmodified natural wood, which is explicitly exempt from the restrictions and bans outlined in the EU SUPD. We can provide a Declaration of Compliance (DoC) and confirmation of tariff code HS 4419.90 for customs clearance.
Yes, we offer two standard lines:Standard Economy (1.8g–2.2g): Ideal for fast food, sampling events, and desserts.Premium Heavyweight (3.0g–3.5g): Thicker gauge with a more ergonomic handle.Recommended for fine dining, wedding catering, and heavier meals.Please specify your preference when requesting a quote.